Credit & Debt

Gambling Debt Help UK — Advice, Support & Your Rights

How to deal with gambling debt in the UK, your rights, how to stop gambling, debt solutions available, and where to get free confidential help.

Gambling debt can spiral quickly and feel overwhelming. But help is available, and there are practical steps you can take to regain control.

Getting Help — First Steps

Step Action
1 Acknowledge the problem — this is the hardest but most important step
2 Tell someone you trust — a partner, friend, or family member
3 Block gambling — use GAMSTOP, bank blocks, and GamBan
4 Call the National Gambling Helpline — 0808 8020 133 (free, confidential, 24/7)
5 Get free debt advice — StepChange, National Debtline, Citizens Advice
6 Check your total debt — list every debt (amounts, interest rates, minimum payments)
7 Stop borrowing — cut up credit cards, remove saved payment methods

Self-Exclusion Tools

Tool What it does Cost
GAMSTOP Blocks you from all UK licensed online gambling sites Free
GamBan Software that blocks gambling apps and websites on all your devices £2.99/month or £24.99/year
Bank gambling block Blocks debit card transactions with gambling companies Free — set up via your banking app
Betting shop self-exclusion Bans you from individual or multiple betting shops Free
Casino self-exclusion Bans you from specific casinos Free
MOSES/SENSE Multi-operator self-exclusion for betting shops and casinos by region Free

Bank Gambling Blocks

Bank Gambling block available?
Monzo Yes — instant in-app
Starling Yes — in-app
Barclays Yes — via app
Lloyds/Halifax/BoS Yes — via app or branch
NatWest/RBS Yes — via app
HSBC Yes — via app
Nationwide Yes — via app
Revolut Yes — in-app

How Much Do You Owe?

Debt type Priority Action
Rent/mortgage arrears High Contact landlord/lender immediately — risk of eviction/repossession
Council tax High Council can use bailiffs — contact council for a payment plan
Energy bills High Contact supplier — they must offer a repayment plan
Credit cards Medium Contact the lender — explain your situation
Personal loans Medium Contact the lender
Payday loans Medium-high Very high interest — prioritise if possible
Overdraft Medium Contact your bank
Gambling company debts (credit accounts) Medium Contact the operator
Money owed to family/friends Low (legally) Agree a reasonable repayment plan

Debt Solutions

Solution Best for How it works Credit file impact
Debt Management Plan (DMP) Manageable debt, can afford reduced payments Negotiate lower payments with creditors — informal agreement Noted for duration of plan
Individual Voluntary Arrangement (IVA) £6,000+ debt, regular income Pay what you can afford for 5–6 years — remaining debt written off Stays for 6 years
Debt Relief Order (DRO) Under £30,000 debt, low income, no assets Debts frozen for 12 months then written off Stays for 6 years
Bankruptcy Large debts, no realistic way to repay Assets may be sold, debts written off after 12 months Stays for 6 years
Trust Deed (Scotland) Scottish equivalent of IVA Pay what you can for 4 years Stays for 6 years
MAP (Scotland) Scottish equivalent of DRO Debts up to £25,000 written off Stays for 6 years
Breathing Space Need time to get advice 60-day moratorium — all enforcement action and interest frozen No permanent impact

Your Rights

Right Detail
Responsible gambling obligations Gambling operators must identify and support customers showing signs of problem gambling
Complaint to the operator If they failed in their duty of care, you can complain and potentially claim compensation
Gambling Commission complaint If the operator doesn’t resolve your complaint
ADR (Alternative Dispute Resolution) Independent adjudicator reviews your complaint (IBAS, eCOGRA)
Affordability complaint If the operator allowed you to gamble amounts you clearly couldn’t afford
Section 75 credit card claim If gambling was funded by credit card (only for transactions £100–£30,000)
Lender duty of care If a lender provided credit knowing it would be used for gambling

Making an Affordability Complaint

Step Detail
1 Complain directly to the gambling operator — explain they failed affordability checks
2 Provide evidence: bank statements showing deposits, attempts to self-exclude, signs of harm
3 If not resolved within 8 weeks, escalate to the operator’s ADR provider
4 ADR can award refunds of losses (partial or full)

Impact on Your Finances

Impact Detail
Credit score Damaged by defaults, missed payments, debt solutions
Mortgage applications Gambling transactions on bank statements are a red flag for lenders
Employment Some roles (financial services, security) check for gambling/debt issues
Relationships Financial strain is a leading cause of relationship breakdown
Mental health Gambling addiction is linked to anxiety, depression, and suicidal thoughts

Where to Get Free Help

Organisation What they offer Contact
National Gambling Helpline Free, confidential support — 24/7 0808 8020 133
GamCare Counselling, advice, online chat gamcare.org.uk
Gamblers Anonymous Peer support groups (in-person and online) gamblersanonymous.org.uk
StepChange Free debt advice and solutions 0800 138 1111 / stepchange.org
National Debtline Free debt advice 0808 808 4000
Citizens Advice Free general advice including debt citizensadvice.org.uk
Samaritans Emotional support if you’re struggling 116 123 (24/7, free)
GamBan Software to block gambling sites gamban.com
GAMSTOP Self-exclusion from online gambling gamstop.co.uk