Credit & Debt
Gambling Debt Help UK — Advice, Support & Your Rights
How to deal with gambling debt in the UK, your rights, how to stop gambling, debt solutions available, and where to get free confidential help.
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4 min read
Gambling debt can spiral quickly and feel overwhelming. But help is available, and there are practical steps you can take to regain control.
Getting Help — First Steps
| Step |
Action |
| 1 |
Acknowledge the problem — this is the hardest but most important step |
| 2 |
Tell someone you trust — a partner, friend, or family member |
| 3 |
Block gambling — use GAMSTOP, bank blocks, and GamBan |
| 4 |
Call the National Gambling Helpline — 0808 8020 133 (free, confidential, 24/7) |
| 5 |
Get free debt advice — StepChange, National Debtline, Citizens Advice |
| 6 |
Check your total debt — list every debt (amounts, interest rates, minimum payments) |
| 7 |
Stop borrowing — cut up credit cards, remove saved payment methods |
| Tool |
What it does |
Cost |
| GAMSTOP |
Blocks you from all UK licensed online gambling sites |
Free |
| GamBan |
Software that blocks gambling apps and websites on all your devices |
£2.99/month or £24.99/year |
| Bank gambling block |
Blocks debit card transactions with gambling companies |
Free — set up via your banking app |
| Betting shop self-exclusion |
Bans you from individual or multiple betting shops |
Free |
| Casino self-exclusion |
Bans you from specific casinos |
Free |
| MOSES/SENSE |
Multi-operator self-exclusion for betting shops and casinos by region |
Free |
Bank Gambling Blocks
| Bank |
Gambling block available? |
| Monzo |
Yes — instant in-app |
| Starling |
Yes — in-app |
| Barclays |
Yes — via app |
| Lloyds/Halifax/BoS |
Yes — via app or branch |
| NatWest/RBS |
Yes — via app |
| HSBC |
Yes — via app |
| Nationwide |
Yes — via app |
| Revolut |
Yes — in-app |
How Much Do You Owe?
| Debt type |
Priority |
Action |
| Rent/mortgage arrears |
High |
Contact landlord/lender immediately — risk of eviction/repossession |
| Council tax |
High |
Council can use bailiffs — contact council for a payment plan |
| Energy bills |
High |
Contact supplier — they must offer a repayment plan |
| Credit cards |
Medium |
Contact the lender — explain your situation |
| Personal loans |
Medium |
Contact the lender |
| Payday loans |
Medium-high |
Very high interest — prioritise if possible |
| Overdraft |
Medium |
Contact your bank |
| Gambling company debts (credit accounts) |
Medium |
Contact the operator |
| Money owed to family/friends |
Low (legally) |
Agree a reasonable repayment plan |
Debt Solutions
| Solution |
Best for |
How it works |
Credit file impact |
| Debt Management Plan (DMP) |
Manageable debt, can afford reduced payments |
Negotiate lower payments with creditors — informal agreement |
Noted for duration of plan |
| Individual Voluntary Arrangement (IVA) |
£6,000+ debt, regular income |
Pay what you can afford for 5–6 years — remaining debt written off |
Stays for 6 years |
| Debt Relief Order (DRO) |
Under £30,000 debt, low income, no assets |
Debts frozen for 12 months then written off |
Stays for 6 years |
| Bankruptcy |
Large debts, no realistic way to repay |
Assets may be sold, debts written off after 12 months |
Stays for 6 years |
| Trust Deed (Scotland) |
Scottish equivalent of IVA |
Pay what you can for 4 years |
Stays for 6 years |
| MAP (Scotland) |
Scottish equivalent of DRO |
Debts up to £25,000 written off |
Stays for 6 years |
| Breathing Space |
Need time to get advice |
60-day moratorium — all enforcement action and interest frozen |
No permanent impact |
Your Rights
| Right |
Detail |
| Responsible gambling obligations |
Gambling operators must identify and support customers showing signs of problem gambling |
| Complaint to the operator |
If they failed in their duty of care, you can complain and potentially claim compensation |
| Gambling Commission complaint |
If the operator doesn’t resolve your complaint |
| ADR (Alternative Dispute Resolution) |
Independent adjudicator reviews your complaint (IBAS, eCOGRA) |
| Affordability complaint |
If the operator allowed you to gamble amounts you clearly couldn’t afford |
| Section 75 credit card claim |
If gambling was funded by credit card (only for transactions £100–£30,000) |
| Lender duty of care |
If a lender provided credit knowing it would be used for gambling |
Making an Affordability Complaint
| Step |
Detail |
| 1 |
Complain directly to the gambling operator — explain they failed affordability checks |
| 2 |
Provide evidence: bank statements showing deposits, attempts to self-exclude, signs of harm |
| 3 |
If not resolved within 8 weeks, escalate to the operator’s ADR provider |
| 4 |
ADR can award refunds of losses (partial or full) |
Impact on Your Finances
| Impact |
Detail |
| Credit score |
Damaged by defaults, missed payments, debt solutions |
| Mortgage applications |
Gambling transactions on bank statements are a red flag for lenders |
| Employment |
Some roles (financial services, security) check for gambling/debt issues |
| Relationships |
Financial strain is a leading cause of relationship breakdown |
| Mental health |
Gambling addiction is linked to anxiety, depression, and suicidal thoughts |
Where to Get Free Help
| Organisation |
What they offer |
Contact |
| National Gambling Helpline |
Free, confidential support — 24/7 |
0808 8020 133 |
| GamCare |
Counselling, advice, online chat |
gamcare.org.uk |
| Gamblers Anonymous |
Peer support groups (in-person and online) |
gamblersanonymous.org.uk |
| StepChange |
Free debt advice and solutions |
0800 138 1111 / stepchange.org |
| National Debtline |
Free debt advice |
0808 808 4000 |
| Citizens Advice |
Free general advice including debt |
citizensadvice.org.uk |
| Samaritans |
Emotional support if you’re struggling |
116 123 (24/7, free) |
| GamBan |
Software to block gambling sites |
gamban.com |
| GAMSTOP |
Self-exclusion from online gambling |
gamstop.co.uk |
Useful Links