Small Claims Court UK — Step-by-Step Guide to Money Claim Online
How to take someone to small claims court in England and Wales using Money Claim Online — costs, process, time limits, and what to expect at a hearing.
·5 min read
If someone owes you money and won’t pay, you can take them to small claims court. The process is designed for individuals — you don’t need a solicitor. Here’s exactly how it works.
When to Use Small Claims Court
Situation
Suitable for small claims?
Faulty goods (shop won’t refund)
Yes
Bad service (tradesperson did poor work)
Yes
Someone owes you money (loan, unpaid invoice)
Yes
Landlord won’t return deposit
Yes (but try TDS/DPS dispute first)
Holiday company won’t compensate
Yes
Flight delay compensation (airline refuses)
Yes
Car accident damage (other driver at fault)
Yes
eBay/marketplace seller sent wrong or fake item
Yes
Neighbour damaged your property
Yes
Wedding vendor let you down
Yes
Small Claims Limits
Country
Small claims limit
England and Wales
£10,000
Scotland (Simple Procedure)
£5,000
Northern Ireland
£3,000
Court Fees (England and Wales)
Claim amount
Court fee (online)
Court fee (paper)
Up to £300
£35
£55
£300.01–£500
£50
£70
£500.01–£1,000
£70
£80
£1,000.01–£1,500
£80
£90
£1,500.01–£3,000
£115
£125
£3,000.01–£5,000
£205
£215
£5,000.01–£10,000
£455
£455
Filing online is cheaper — use Money Claim Online (MCOL) at moneyclaims.service.gov.uk.
If you win, the court fee is added to your judgment — the defendant pays it.
Before You Claim — Required Steps
Step
What to do
Why
1
Write a formal complaint to the other party
Shows you tried to resolve it
2
Give them a reasonable deadline (14 days)
Standard practice
3
Send a Letter Before Action (LBA)
Essential — courts expect this
4
State your claim amount and deadline (14 days)
Final chance to settle
5
If no response or refusal, proceed with court claim
You’ve done everything required
Letter Before Action — What to Include
Element
Detail
Your name and address
Full details
Their name and address
As accurate as possible
What happened
Brief factual summary
What you’re owed
The specific amount and how you calculated it
Legal basis
Consumer Rights Act 2015, breach of contract, negligence, etc.
Deadline
14 days to respond
Consequence
“If I do not receive payment/resolution by [date], I will issue a claim in the County Court without further notice”
Step-by-Step: Filing a Claim Online
Step
Action
1
Go to moneyclaims.service.gov.uk
2
Create an account (you’ll need an email address)
3
Enter the defendant’s name and address
4
Describe your claim (brief, factual — what happened, what you’re owed, why)
5
Enter the claim amount
6
Add interest if applicable (8% statutory interest for most claims)
7
Pay the court fee by debit/credit card
8
The court serves the claim on the defendant
What Happens Next
Stage
Timing
What happens
Claim served
Within days of filing
Defendant receives the claim by post
Defendant response
14 days (or 28 if they request extension)
Admit, part-admit, defend, or ignore
If admitted
Weeks
Judgment entered — defendant must pay
If defended
4–8 weeks
Court allocates to small claims track and sets directions
Directions
Court sets deadline
Both sides provide evidence (documents, photos, witness statements)
Mediation offer
Before hearing
Free telephone mediation offered by the court
Hearing
2–6 months after filing
In-person or telephone hearing, usually 1–3 hours
Judgment
On the day or shortly after
Judge decides amount owed (if any)
If the Defendant Doesn’t Respond
Action
What to do
No response after 14 days
Apply for “Default Judgment” online
Court enters judgment
Defendant must pay the full amount plus court fee
They still don’t pay?
Apply for enforcement (see below)
At the Hearing — What to Expect
Element
Detail
Location
County Court (in person) or telephone
Who’s there
You, the defendant, a District Judge
Formality
Informal — no wigs, no gowns, called by first name
Solicitors
Both sides can bring one, but you don’t need to
Evidence
Bring all documents, photos, receipts, contracts, emails
Duration
Typically 1–3 hours
Judge’s role
Asks questions, examines evidence, makes a decision
Costs
Generally NO costs awarded against the loser (unlike higher courts)
Tips for the Hearing
Tip
Why
Organise documents in date order
Makes it easy for the judge to follow
Bring 3 copies of everything
One for you, one for the judge, one for the defendant
Be factual, not emotional
Judges respond to evidence, not frustration
Stick to the key points
Don’t go off on tangents
Be polite and respectful
Even to the defendant
Let the judge lead
They’ll ask the questions they need answered
If You Win — Getting Your Money
Method
How it works
Cost
Voluntary payment
Defendant pays within 14 days of judgment
Free
Warrant of Control (bailiffs)
Court sends bailiffs to collect or seize goods
£77 (under £5,000)
Attachment of Earnings Order
Money deducted from defendant’s wages
£110
Third Party Debt Order
Freezes defendant’s bank account
£110
Charging Order
Places a charge on defendant’s property (like a mortgage)
£110
Order to attend court
Defendant ordered to disclose their finances
£55
What You Can Claim
Element
Claimable?
The amount owed (goods, services, money)
Yes
Court fee
Yes — added to judgment
Statutory interest (8% per year on debts)
Yes
Travel to court hearing
Yes (reasonable amount)
Loss of earnings for attending hearing
Yes (limited)
Solicitor fees
Generally no — small claims track doesn’t usually award these
Emotional distress
Generally no — unless part of a personal injury claim